Page 29 - Computer - 9(A&B)

Language

People understand and speak different languages. The process of
communication is both oral and written. Language becomes carrier of
thoughts in both ways of communication, therefore it is very important
that the sender should ensure that the message reaches the receiver in a
language he/she understands.
For example, a person who knows only Hindi cannot communicate
with the person who knows only French.

Past Experience
The experience of previous communication strongly affects our understanding of further communication with
the same sender or receiver.
For example, a bitter experience with someone poses a barrier in such a way that further communication with
that person is likely to be ineffective.

Prejudices

Fixed ideologies, expectations and prejudices may lead to stereotyping
or false assumptions. The truth is that people often hear what they
like to hear, instead of what is actually being said, and jump to wrong
conclusions.
For example, a student who gets scolded in the class may feel hesitant
to ask question in the same class again.

Feelings
Our feelings and emotions affect the process of communication. Communication becomes purposeful when
sender shows enthusiasm and receiver shows receptivity.
For example, when a person says, ‘I am having a headache. I don’t want to talk’. No one would like to bother
him.

Environment

Our environment includes our surroundings and other external factors. These factors affect communication in a
big way. Some of them are:
 The speaker’s experience, reputation and authority.

 The receiver’s knowledge of the topic and education.
 The language and style of communication.
 Time, place, space, climate and noise around the area.
 The immediate environment like smoke, comfortable seating arrangement, etc.
 Distractions from outside.

Channel

The sender of the information must choose the right channel to communicate the message, otherwise the message
cannot be delivered in the way it is meant to be.
For example, an e-mail meant to reach someone in two hours will be of no use if it is sent four hours later due
to bad connectivity.

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