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 Written communication records and reports are useful in legal matters.
 There is less chance of misinterpreting the information given in written communication.

Disadvantages of Written Communication
The disadvantages of written communication are as follows:
 It is very diffi cult and expensive to keep all the records in written communication.
 The preparation of written documents is time consuming. It costs the valuable time of both the writer and
the reader.
 Written communication is quite impossible to be read by an illiterate person.
 It takes much time to communicate to all the parties concerned and to get a response from the receiver.
 Processing and printing lengthy materials are quite expensive as paper, pen, ink, typewriter, computer and
a lot of manpower are needed.
 Secrecy is not always possible to maintain through written communication.
 Written technical documents are often too long and complex to understand.
 Once prepared in large quantities, printed documents are diffi cult to change.
Verbal Communication

Sharing of information through spoken words is called verbal
communication. In verbal communication, a spoken language is used to
transmit information. Verbal communication includes the information
that people hear on radios, televisions, telephones, speeches,
interviews, face-to-face conversations, group discussions, counseling,
calls, singing, questioning and answering, etc. Verbal communication
is infl uenced by eye contact, gestures and facial expressions.
We use verbal communication when: Verbal Communication

 there is time urgency.
 we wish to convey emotions and feelings.
Rapid Fireapid Fire
 the ideas are simple and can be made simpler with explanations. R
Is it important to know
 we need immediate feedback. the audience before
 the message does not need to be recorded permanently. c ommunic a tion
starts?
Advantages of Verbal Communication

The advantages of verbal communication are as follows:
 It saves time.
 It is a cheaper way of communication, hence saves money.
 The sender gets immediate feedback as to whether his intended message is received in its intended form
or not.
 While communicating verbally, we are more likely to convey the matter easily in understandable language.
 It does not need any external material to convey the message.
 It provides complete understanding of the communication delivered.
 It is a more reliable method of communication due to direct interaction.
 It helps maintain secrecy about a matter as there is no way to prove what was said, unless recorded.

Disadvantages of Verbal Communication
The disadvantages of verbal-communication are as follows:
 It may lead to forgetting some messages by the listener if the conversation is lengthy.
 The message may not be understood clearly due to language barrier.

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