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BPM Industry in India

Business Process Management (BPM) is a discipline in operations management in which people use various
methods to discover, model, analyze, measure, improve, optimize, and automate business processes. Any
combination of methods used to manage a company’s business processes is BPM.
BPM has placed India on the world map with an image of a technologically advanced and knowledge based
economy. The IT-BPM industry has almost doubled in terms of revenue and contribution to India’s GDP over
the last decade (2008–18). This industry is doing exceptionally well in India because of the following advantages:
v BPM Industry in India is highly developed and capable of delivering numerous types of BPM services in
exceptional quality.
v BPM service providers in India invest in hi-tech hardware and software followed by quality checks to ensure
error free and exceptional service to deliver the best of services.
v Government of India encourages the BPM Industry by providing necessary infrastructure and logistical
support.
Some of leading IT BPM companies in India are: Genpact Ltd., Tata Consultancy Services Ltd., Wipro BPO,
Infosys BPO, Aegis Ltd., WNS Global Services (P) Ltd., etc.

BPM Services BPM Companies in India

Structure of the IT BPM industry
The organisations within the IT BPM industry are categorised on the basis of the following parameters:
v Sector the organisation is serving
v Type as well as range of offering the organisation provides

v Geographic spread of operations
v Revenues and size of operations
Given below is the structure of the industry based on the parameter identifi ed in the Indian context:
v Multinational Companies (MNCs): These organisations have their headquarters outside India. They operate
in multiple locations worldwide but are controlled by the parent companies. These organisations produce or
sell goods or services in various countries to serve external clients, both domestic as well as global.
v Indian Service Providers (ISPs): These organisations supply various provisions such as consulting, legal,
real estate, education, communications, etc. Most of these organisations have their headquarters in India
along with offi ces in many international locations. Most of these organisations have a client base, which is
global as well as domestic, but, some of them serve only Indian clients.
v Global In-house Centres (GIC): GIC organisations cater to the needs of their parent company only and do
not serve external clients. This model allows the organisation to keep IT operations in-house and at the same
time take advantage of expanding their global footprint and offering opportunities for innovation in a cost-
effective manner.

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