Page 37 - Ai Book - 10

G. Assertion and reason -based questions.
1. Assertion: Empathy is crucial in overcoming communication barriers.
Reason (A): Empathy helps understand the feelings and perspectives of others.

Reason (B): Empathy is only relevant in personal relationships.
a. Only Reason (A) is correct. b. Only Reason (B) is correct.
c. Both Reason (A) and Reason (B) are correct. d. Neither Reason (A) nor Reason (B) is correct.

2. Assertion: The use of technical jargon should be avoided in effective communication.
Reason (A): Technical words enhance the professionalism of the message.
Reason (B): Technical words may create confusion if the receiver is unfamiliar with them.
a. Only Reason (A) is correct. b. Only Reason (B) is correct.
c. Both Reason (A) and Reason (B) are correct. d. Neither Reason (A) nor Reason (B) is correct.

3. Assertion: Active listening is the essence of effective communication.
Reason (A): Active listening involves only hearing the words spoken.
Reason (B): Active listening promotes understanding through attention, patience, and a positive attitude.

a. Only Reason (A) is correct. b. Only Reason (B) is correct.
c. Both Reason (A) and Reason (B) are correct. d. Neither Reason (A) nor Reason (B) is correct.
Answers

1. (c) 2. (b) 3. (c)

Assessment Zone

A. Tick () the correct option.
1. A smile and a nod are two examples of ________________ .
a. verbal communication b. non-verbal communication

c. oral communication d. None of these
2. Which of the following creates a friendly and personal connection between the sender and the receiver?

a. Written communication b. Visual communication
c. Oral communication d. None of these
3. What type of feedback provides vital tips to improve the communication?
a. Descriptive b. Prescriptive

c. Summative d. None of these
4. What kind of feedback facilitates changing your behaviour or communication style, in order to learn and
change your way of thinking?
a. Specific b. Non-Specific

c. Descriptive d. Non-Descriptive
5. The communication cycle does not include ________________.
a. the sender b. the message

c. programming d. feedback

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