Page 32 - Ai Book - 10

In a Nutshell
In a Nutshell

z Verbal communication involves sharing information through spoken words. It includes conversations,
presentations, and discussions. The success depends on both speaking and listening skills.

z Non-verbal communication, on the other hand, conveys messages without words. It uses gestures, facial
expressions, and body language. Examples include nods, smiles, and eye contact.

z Visual communication utilises images, graphs, charts or presentations to convey messages effectively. It is
valuable for condensing information and attracting and holding the observers’ attention.
z Feedback is crucial, representing the final step in the communication cycle. It ensures message understanding,
with immediate responses indicating the effectiveness of the communication.

z Barriers to communication, consciously or unconsciously erected, impede effective interaction. Examples
include language differences, distractions, and psychological states.

z Overcoming barriers involves solutions like face-to-face interactions and clarifying ideas to enhance
understanding and address communication obstacles.

z Principles of communication are fundamental rules ensuring successful interaction. Clarity, understanding,
consistency, completeness, and feedback are key principles of communication.

z The Seven C’s of Effective Communication are qualities such as being clear, concise, and courteous that
contribute to successful communication practices.

z The Communication cycle is a continuous process involving the sender, who encodes a message, and the
receiver, who decodes it. The Feedback completes the communication cycle.

S Solvedolved QQuestionsuestions

A. Tick () the correct answer.

1. What is communication?
a. The act of sending and receiving messages

b. The process of cooking
c. Physical exercise
d. Watching TV

2. Which is NOT a method of communication mentioned in the chapter?
a. Face-to-face informal communication b. Telepathy

c. E-mail d. Business Meetings
3. What is the primary advantage of verbal communication?

a. Saves time b. Requires external materials
c. Limited understanding d. No feedback

4. In which type of communication is the feedback immediate?
a. Written Communication b. Interpersonal Communication
c. Public Communication d. Small Group Communication

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