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5. What does non-verbal communication include?

a. Only spoken words
b. Only written words

c. Gestures, facial expressions, body language, etc.
d. Telepathy
6. In which situation is the use of notices/posters effective?

a. Small group meetings
b. Informal conversations

c. Conveying the same message to a large number of people
d. Business meetings

7. What does proxemic refer to in non-verbal communication?
a. Facial expressions b. Use of gestures

c. Personal space and closeness d. Eye contact
8. Which feedback type provides advice on how communication should have gone?
a. Descriptive feedback b. Formative feedback

c. Summative feedback d. Prescriptive feedback

Answers
1. (a) 2. (b) 3. (a) 4. (b) 5. (c) 6. (c)
7. (c) 8. (d)

B. Fill in the blanks.
1. In verbal communication, language plays a crucial role in conveying _____________.

2. Oral communication involves expressing thoughts through speeches, discussions, presentations, and
_____________.
3. The immediate feedback in verbal communication is possible due to simultaneous transmission and
receipt of the message by the ___________ and the receiver.
4. Written communication is commonly used in organizations for documents, _________, _________,
emails, and employee correspondence.
5. Visual communication involves conveying messages through images or pictures without relying on
____________.
6. Body language, facial expressions, and actions are examples of non-verbal ____________.

7. In day-to-day communication, 55% is done using face, arms, body movements, while only _________%
is done using words.
8. The main components of the communication process include sender, message, __________, and
feedback.

Answers
1. meaning 2. conversation 3. sender 4. reports, memos 5. words
6. communication 7. 7 8. channel

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