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Knowledge Plus
Knowledge Plus
Age, culture, education, experience, gender, and race are some barriers in communication
that can easily be overcome by developing an empathetic approach.

Avoid Judgemental Approach
When a message tends to pass some kind of judgement against the receiver then the communication fails. In
such a case, the message will not be received at the face value. Expression of opinion and use of offensive
expressions may make the receiver guarded and defensive.

Good Listening Skills
It is the essence of communication that both the sender and the receiver should be good listeners. Both should
listen to each other’s point of view with attention, patience, and positive attitude. A sender can receive much
relevant information by being a good listener. Start by strengthening your active listening skills. When people
are speaking, give them your full attention, and ask questions to clarify anything that you don’t understand.

Be Confident
When communicating with others, speak clearly and confidently. Also, don’t exaggerate facts or stories; stick to
the truth. Do not be over confident. It is best to approach communication with humility and willingness to learn
as it is impossible to know everything about a particular field.
Things to avoid in Communication

v Second guessing the sender: We make a guess when we are impatient with the speaker and are in a
hurry to finish the sentence for the speaker. It takes away the opportunity from the speaker to compete
what was being said.
v Stereotyping: We often form stereotypes about those whom we know the least! Once our mental sets are
created, the communication is affected.
v Halo effect: At times, we make up our mind about the other person. We may like someone’s mannerisms
or passion while speaking and get so impressed that are unable to see any negatives in this person or
vice versa.

v Not listening as a status or gender issue: Studies have shown that men listen much less than women
do. Similarly those in authoritative positions listen less to those who are lower in hierarchy. This should
be avoided in a communication.

Write T for True or F for False statements.
a. Emails can be misinterpreted as they are not accompanied by facial expressions.

b. Noise is the first and foremost barrier to communication.

c. The different kinds of stereotypes should be remembered while communicating with someone.

Session 4

Apply Principles of Communication

As we already know, communication is the process of transmitting the messages and receiving the response of
that message. The person who sends the messages is known as sender and the person who receives the message

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