Page 10 - Ai Book - 10

journals, job descriptions, employee manuals, etc are some of the commonly used forms of written
communication.
Written communication is used when the information to be transmitted is lengthy and includes some complex
terms that cannot be explained verbally. Also, the organizations maintain their documents in writings such that
these can be used as a reference and evidence of any transaction anytime in the future.

Advantages of Verbal Communication
The advantages of verbal communication are as follows:

u It saves time.

u It is a cheaper way of communication, hence saves money.
u The sender gets feedback as to whether his intended message is received in its intended form or not.
u While communicating verbally, we are more likely to convey the matter easily in understandable language.
u It does not need any external material to convey the message.

u It provides complete understanding of the communication delivered.
u It is a more reliable method of communication.

u It helps maintain secrecy about a matter.
Disadvantages of Verbal Communication
The disadvantage of verbal communication are as follows:

u It may lead to missing some messages if the conversation is lengthy.
u The message may not be understood clearly due to language barrier.

u There is a chance of leak of secret information with the help of modern devices.
u It may be difficult to understand the message due to poor connectivity.
u An ambiguous message may create misunderstanding.

Effective Components of Verbal Communication

The components that make verbal communication effective are:
u Language proficiency: Knowledge of good grammar helps in good communication. It helps to express our
thoughts clearly and effectively.

u Vocabulary: It helps in the selection of suitable words in various situations. Having good vocabulary is a
great tool in communication.

u Listening: Listening is a key component of our learning process.
u Awareness: Being aware of our surroundings gives us the confidence to communicate with conviction.

u Expertise: The knowledge of our field goes a long way in communicating with confidence. The expertise
in the chosen area makes us well informed about the latest happenings.

Non-Verbal Communication

Non-verbal communication includes non-verbal stimuli generated by a speaker in a communication setting. It
involves sending and receiving messages through gestures, facial expressions, actions, body language, and other
aspects of your physical appearance. A lot of communication comes from non-verbal cues like facial expressions,
tone of voice, and your body stance.

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