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v Listening: Listening is a key component of our learning process.
v Awareness: Being aware of our surroundings gives us the confidence to communicate with conviction.
v Expertise: The knowledge of our field goes a long way in communicating with confidence. The expertise
in the chosen area makes us well informed about the latest happenings.

Non-Verbal Communication
Non-verbal communication occurs when information is exchanged without using spoken or written words.
Thus, non-verbal communication is the process of communication through wordless messages.
Let us discuss various non-verbal communication methods.
Body
Physiological Movements Eye Contact
Changes

Facial
Non-Verbal Posture
Expressions Communication

Proxemic Gestures
Para-
Language

Non-verbal Communication
v Body movements, such as hand gestures, nodding, shaking the head, arm-crossing and leg-crossing, reflect
the feelings and attitude of the person. For example, nodding with a smile conveys you are agreeable to the
idea.
v Eye contact communicates the level of involvement, interest, and warmth. It determines the level of trust and
trustworthiness. Staring and blinking are essential non-verbal behaviours. Looking at another person can
indicate a range of emotions including hostility, interest, and attraction. Normal steady eye contact is often
perceived as a sign that a person is telling the truth and is trustworthy.
Rapid Fireapid Fire
v Posture is the way we stand or sit, whether arms are crossed and so on which indicates R
our current mindset. For example, talking to someone with arms crossed may indicate Is it necessary to
your rigid attitude. maintain eye contact
while delivering a
v Gestures are the deliberate body movements that help in communication. For example, presentation?
waving the hand means saying good bye and biting the nails indicate nervousness.

Hand Gestures
v Para-language is the language of gestures, expressions, and postures, voice tone, pausing, volume, inflection,
pitch and speech. For example, a high-pitch voice tone may indicate aggressiveness.

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