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MY SPACE...

Have you ever experienced an old friendship getting spoiled because of miscommunication? Describe
it briefly.

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Can you think of a recent example of good communication? What was good about it?

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A FEW TOOLS & TECHNIQUES

Some valuable things you should keep in mind while communicating with others are:

1. Think before you speak: This will enable you to communicate your ideas and opinions clearly,
thus facilitating better understanding and a better outcome.

2. Avoid ambiguity: Every message should have a clear purpose and should be free from ambiguity
as much as possible.

3. Keep the receiver in mind: Always keep the key characteristics of the listener in mind and adjust
your communication style.

4. Avoid critical statements: Keep your interactions positive, brief, and non-critical and maintain

a positive attitude.
5. Show gratitude and humility: Learn to be thankful to your listeners as you always learn
something new when you communicate or interact with others.

6. Don’t take anything personally: Especially when there are disagreements or conflict with others.

“Great leaders communicate and great communicators lead”

— SIMON SINEK

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