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Communication
Communication

Communication plays a key role in our life. Communication helps us understand
each other, interchange ideas and thoughts. There are two types of communication.

1. Formal 2. Informal
Formal communication is structured and is used in offices, schools, and organisations,
whereas informal communication is used for conversation with friends, family, etc.

Formal Informal

• Hello • Hi/Hey

• How are you? • How’s it going?

• Where are you going? • Where are you off to?

• Give my regards to... • Say hello to...

• Thank You • Thanks

• May I ask who is calling? • Who is this?

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